Recent Posts

National Fire Prevention Week

10/5/2018 (Permalink)

National Fire Prevention Week

October 7th - 13th is National Fire Prevention Week.

In a fire, seconds count. Seconds can mean the difference between residents of our community escaping safely from a fire or having their lives end in tragedy.

That’s why this year’s Fire Prevention Week theme: “Every Second Counts: Plan 2 Ways Out!” is so important. It reinforces why everyone needs to have an escape plan. Here’s this year’s key campaign messages:

  • Draw a map of your home with all members of your household, marking two exits from each room and a path to the outside from each exit.
  • Practice your home fire drill twice a year. Conduct one at night and one during the day with everyone in your home, and practice using different ways out.
  • Teach children how to escape on their own in case you can’t help them.
  • Make sure the number of your home is clearly marked and easy for the fire department to find.
  • Close doors behind you as you leave – this may slow the spread of smoke, heat, and fire.
  • Once you get outside, stay outside. Never go back inside a burning building.

Source: National Fire Protection Association,  http://www.nfpa.org/public-education/campaigns/fire-prevention-week-2

Managing the Mold Remediation Process

1/29/2018 (Permalink)

When there’s a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, your local SERVPRO® of Olmos Park Franchise Professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.

Call (210) 348-2911

The mold cleanup and restoration process begins when you call SERVPRO of Olmos Park. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection and Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Cleaning Contents and Belongings

SERVPRO® of The Hill Country Franchise Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. We use a variety of cleaning techniques to clean and sanitize your belongings. We are also trained to remove odors and deodorization using fogging equipment.

Your local SERVPRO® of Olmos Park Franchise Professionals understand mold and mold growth and have the training and equipment to remediate mold in your home or business.

Three Types of Contaminated Water

1/29/2018 (Permalink)

Three Types of Contaminated Water

Did you know that SERVPRO of Olmos Park also cleans up sewage backups?

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. Our professionals at SERVPRO of Olmos Park have specialized training and equipment to quickly and safely clean contaminants like sewage.

Water damage can be classified by the three types of contaminated water. Our team of technicians will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO of Olmos Park are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safely and properly restoring homes and businesses for almost 15 years! We are here to help!

Toilet Overflow or Sewer Backup?
Call our office today (210) 348-2911

Hot Water Leak Causes Damage in San Antonio Kitchen

1/29/2018 (Permalink)

Hot Water Leak Causes Damage in San Antonio Kitchen

We responded to an emergency water damage call in a San Antonio home. Summer had just begun, and mom along with her two children were enjoying the slower pace of life. The three had spent the morning in their pool and worked up quite the appetite. Mom decided to step inside to get food started for lunch while the kids stayed outside and dried off. Mom opened the backdoor and there in front of her was a flood in her kitchen and a hole in her ceiling. She shut off the water, called her children in to help, and then called us to mitigate the rest of the water damage. Shortly thereafter, she discovered her hot water heater was to blame for this disaster. The hot water heater, which was located in the attic above the kitchen, had sprung a leak. As more and more water was absorbed by the drywall, water began to pool and the kitchen ceiling started to bow. Eventually, the ceiling couldn’t hold the weight of the water any longer and the kitchen was flooded with water from above. Our technicians cleaned up the ceiling debris and extracted the standing water. They also cut and removed additional drywall that had been affected by water damage. It is important to get rid of drywall that has gotten wet as soon as possible because when it gets wet, it loses its structural integrity. In addition (and very importantly), removing water quickly will help minimize the potential for  mold growth. After several days of drying, the moisture levels met our dryness goals.  We were happy to say, "another home back to normal after experiencing a water damage emergency". With the help of our team, it was like this disaster never even happened.

Establishing an Emergency Ready Profile for your Business

1/29/2018 (Permalink)

Establishing an Emergency Ready Profile for your Business

You can’t plan when an emergency will arise, but you can prepare for it before it does. This is especially important if you are a business owner. When a disaster occurs in your business, everything screeches to a halt. You are no longer able to help your customers and clients. You are no longer able to offer your services. You are no longer bringing in an income. Business has been interrupted and depending on the extent of the damage, you may be looking at a long road to recovery – not just for remediation, but also to get your business back to where it was before the disaster happened. So, what can you do to prevent an emergency situation from shutting down your business? While you can’t necessarily prevent disaster from occurring (it happens to the best of us), you can prepare for what to do when it does. Knowing what to do and what to expect in advance is the key to timely mitigation and can minimize how fire and water affect your business.

That is where SERVPRO of Olmos Park comes in. We can establish a plan for your business using our ERP, or Emergency READY Profile.

  • A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.
  • A Profile Document containing only the crucial information you will need in case of an emergency. It doesn’t take very long to complete, but it will save you a lot of time (and from one more headache) if you ever need it.
  • A guide to help you get back into your building following a disaster. By having an immediate plan of action, you can help minimize downtime.
  • Establishes SERVPRO of Olmos Park as your emergency mitigation and restoration provider.You have a provider that is recognized as an industry leader and is located right here in San Antonio.
  • Identifies the line of command for authorizing work to begin.This saves time so that we can begin the work of mitigating the damage immediately, which can save you both time and money.
  • Provides important facility details such as priority contact information, priority areas, and shut-off valves. Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

Ready to set up an Emergency READY Profile for your business? Give SERVPRO of Olmos Park a call today! (210) 348-2911

Remediate and Restoration Services to get your Business Back in Business FAST

1/29/2018 (Permalink)

Remediate and Restoration Services to get your Business Back in Business FAST

If your San Antonio business is affected by fire, water, or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps to prevent additional damage, boarding up to secure the building, and removing debris and standing water.

After protecting and securing the structure, our highly-trained remediation specialists at SERVPRO of Olmos Park begin the restoration process. Your business may need reconstruction work to get your property back to its preloss condition.

Our professionals at SERVPRO of Olmos Park can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time, keeps costs low, and can save you from one more headache.

SERVPRO of Olmos Park can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

  • Board Up
  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Electronics Restoration
  • Fine Art Restoration
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • HVAC Services
  • Linoleum Floor Repair
  • Move Out
  • Painting
  • Plumbing
  • Portable Power
  • Roof Tarp
  • Roofing Services
  • Scalable Resources
  • Temporary Fencing
  • Temporary Warehouse Space
  • Tile Floor Repair
  • Tree Removal

Our staff is highly trained in property damage restoration. We study IICRC standards and best practices in cleaning and restoration standards.

Call us today at (210) 348-2911

Preparedness Tools at Your Fingertips

1/29/2018 (Permalink)

Preparedness Tools at Your Fingertips

One of the easiest ways to protect yourself, your family or your employees is by having a weather radio in your home or office.  Did you know having a NOAA Weather Radio in your home is just as important as having a fire alarm?

A weather radio is the most reliable source for weather alerts.  It is designed to alert you to dangerous weather situations such as an approaching tornado, allowing you to be warned ahead of approaching storms providing time to seek shelter.  In 2012, a new nationwide text emergency alert system was launched, called Wireless Emergency Alerts (WEA).  The WEA systems is a huge step toward keeping our nation informed in crisis situations, however it does not alleviate the need to own weather radios.  The new WEA system relies on cell towers to send alerts- if cell towers are knocked out during bad weather or are no longer sending a signal, you will not receive alerts.  Television and radio broadcasts can also go down during a destructive event.  Having a back-up such as a weather radio is critical to ensure you still receive information in the event media outlets can no longer broadcast or you are unable to receive the broadcast. 

When selecting a weather radio, ensure it includes SAME alert programming- sounds an alert only when specific counties are threatened (allowing you to only receive alerts for your county) and reviewable alerts (allowing you to turn off alerts you do not want to hear).

Contact your local San Antonio National Weather Service Office for assistance programming your weather radio, or for additional information, including county codes for your state, visit the NOAA Weather Radio website at www.nws.noaa.gov/nwr.

Tips to De-Clutter your Office

1/29/2018 (Permalink)

Tips to De-Clutter your Office

SERVPRO® of Olmos Park knows how important clean is so to help with that we thought we would bring you some tips and tricks to help de-clutter your office.

  • Divide Your Workplace Into Zones:Determine how you want and need to use the space and set up zones for your daily functions.  You may require a workspace for your computer, a library area for your research, a storage area for supplies and a filing area for your archives.  This will provide a foundation for a more efficient use of space.
  • Keep Only What You Need At Arm's Length: Boxes of pens, stacks of papers and old coffee cups need to go.  Rid your desk of visual clutter by pairing down the items to the top essentials only.  Supplies, paperwork and personal items should be kept in the zones you've established for them.
  • Create A Daily Paper System: Consider creating hanging files or baskets labeled "To Read," "To Do," and "To File." Establish sheet days for each, so that you don't get behind or feel the overwhelming need to do everything at once.
  • Sort Your Catchall Drawer: Use drawer dividers to give everything a place, like compartments for paperclips and rubber bands.  Go through the drawer every six weeks and clear out anything that is out of place or isn't being used.
  • Eliminate Digital Clutter: Digital clutter can be just as stressful as physical clutter.  Organize digital files and your e-mail inbox just as you would paper files- with a system of logical and clearly labeled folders.  Also, keep the icons on your desktop to a bare minimum, and trade in sticky notes on your monitor for calendar reminders.
  • Disinfect Regularly: Prevent the buildup of dust, dirt, food stains, and fingerprints.  Wipe down your desk, phone, keyboard, and monitor once a week with disinfecting wipes.

SERVPRO® of Olmos Park is dedicated to taking the stress out of your daily business lives whether it be through cleaning tips or through our 24 hour response to a office full of water or smoke. 

We Specialize in Basement Floods Clean-Up and Restoration

1/29/2018 (Permalink)

We Specialize in Basement Floods Clean-Up and Restoration

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your  basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - (210) 348-2911

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Olmos Park and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help (210) 348-2911

Air Conditioner Causes Water Damage to Ceiling

1/29/2018 (Permalink)

Air Conditioner Causes Water Damage to Ceiling

The homeowner of a house in San Antonio, Texas noticed round, yellowish, water spots had appeared on the ceiling of his master bedroom. Realizing that the cause of the water damage was likely the air conditioner located in the attic above the room, he climbed up to take a look. Sure enough, that was the culprit of the damage. He called out an HVAC repair company to fix the problem with the air conditioner, and then he called us at SERVPRO®, to mitigate the water damage done to the floor of the attic and the ceiling of the bedroom. Our technicians removed all affected drywall, and set up several of our air movers to dry out the wet areas. After a few days of drying and daily moisture checks, the moisture levels were low and back to normal, so our crew pulled the equipment and packed up. The floor of the attic and ceiling of the bedroom were repaired, and it was like this water disaster never even happened!